Jael’s Beach Cottage Limited, trading as Abera’s Aitutaki Villas General Terms and Conditions.

GENERAL TERMS & CONDITIONS

• These are general terms & conditions and apply to all bookings. 
• Please read these general terms and conditions carefully as they contain important information and are not ‘just the usual’.

DEFINITIONS

• Guest or You: The individual named in the booking confirmation, aged 16 or older unless otherwise agreed in writing by Abera’s Aitutaki Villas. 
• Guests: Refers collectively to all individuals staying at or using the Property.
• Property: The holiday property.
• Us / We / Our: Refers to Abera’s Aitutaki Villas
• Manager:  The Owner’s representative, responsible for managing the Property.

GUEST RESPONSIBILITIES 

• Minimum Stay: Bookings must be made for a minimum of 2 (two) nights with us.
• Main guest: You, the Guest named in the booking confirmation, are responsible for the Property and its contents during the booking period and must not sublet or leave the property in the care of any other person without written permission from Us. 
• Identification: We may ask you to confirm your identity via scan of an official identity document. 

• Property Suitability: You are responsible for verifying that the property is suitable for your needs and is safe and suitable for e.g. elderly, less abled or disabled individuals.
• Property Use: Guests must not engage in any activities that could negatively impact Our insurance coverage. 
• Holiday Use Only: The property is for temporary & transient short stay holiday accommodation only, and no right to remain beyond the booked dates exists.
• Safety:  You are responsible for the safety of all people and pets at the property, including ensuring that gates, and other safety features are properly used, and you must also follow any safety guidelines provided by us or Manager.
• Guests Own Risk: Use of property, its contents and facilities are at the Guests’ own risk. We are not liable for any resulting loss, damage, or injury. 
• Property Security:  You must ensure that the Property is always secure, locking all windows, doors, gates, turning off appliances when not in use, when vacating or when Guests are not present at the property.
• Guest Liability: You are responsible for the safe keeping of the Property and contents and for any damage, loss, or breakage caused by the Guests or visitors, or if the property is left unsecured during the booked dates or when vacating, by any unauthorised person or weather conditions. We may recover the cost of all repairs or replacements from you. 
• Personal Belongings: The Guests are responsible for their personal belongings and rented vehicles (if applicable).  We are not liable for any loss or damage. Note that the personal belongings of Guests are not covered by the insurance policies held by us.
• Children: We are an adult only accommodation, and as such guests must be aged 18 years or older, or if you occupy both villas your children from 15 years old may join you during your holiday for an extra cost.
• Smoking: Smoking is not allowed inside or near to any building. You may smoke in the designated smoking area. You are liable for any additional cleaning costs to remove smoking odours or cigarette butts.
• Keys: You must return all keys as instructed and must not have keys copied or change or install any locks.
  • Lost keys, tampering with key safes, or leaving keys in unapproved locations will result in additional charges which may include replacement of all locks and all associated keys. A basic minimum fee of $100 plus GST will apply for lost keys or lockouts. 
• Pool – Guests must follow all written & verbal instructions provided & will keep the pool clean and sanitary.  The pool is provided for Abera’s Aitutaki Villas guests only.
• Reporting of problems: You must report any problems, faults, breakages or damage to the Manager immediately.
• Dietary Requirements: Please let us know if you have any special dietary requirements such as gluten free, vegan and vegetarian options for your continental breakfast.



OCCUPANCY & PARTIES

• Maximum Guests: The number and age range of people staying at, or using the property, at any time must not exceed the maximum number stated in the booking confirmation without written permission from Us.
• Additional Accommodation: No additional accommodation (e.g., tents, caravans, motorhomes) is permitted without written permission from Us.
• Prohibited Activities: Private or commercial parties, functions, gatherings or events of any kind, or any commercial activities e.g., filming, advertising, events, conferences, are not permitted without written consent of Abera’s Aitutaki Villas. 
• Noise Control: Guests must always respect the neighbours’ rights to peace and quiet, day and night, and must abide by local noise regulations. Intrusive or loud music or noise is not permitted at any time.

CHECK-IN & CHECK-OUT TIMES

• Time Adherence:  Check-in and check-out times are specified in your booking confirmation and must be followed to avoid additional charges. Early check-in or late check-out may be possible subject to availability. The following additional fees apply:
  • Early Check-in (09:00 – 14:00):         $105.00
  • Late Check-out (10:00-17:00):          $195.00
• Self Check-in: If you have hired a rental car pick up from the airport, self-check-in can be arranged with us.  Please contact us for further info.

WATER SUPPLY & WASTEWATER MANAGEMENT

• On Aitutaki, the water supply comes from rain collected in tanks, and each property uses a septic system for wastewater treatment. Please use water thoughtfully and only flush permitted items (no wipes of any type, sanitary products, etc.). Being mindful of this keeps everything running smoothly and avoids any extra charges for excessive water use or septic issues. Thank you for your care and understanding.

TERMINATION OF BOOKING:  

• We may terminate the booking if these conditions are not adhered to, in which case the Guests must vacate the property immediately. No refund will be made.

PROPERTY AVAILABILITY

• If the Property were to become uninhabitable or unavailable before or during the booked dates for reasons confirmed by Us, We will try to find a suitable alternative which is approved by you. If no suitable alternative is available, We will refund the balance of your payments, minus the cost of any dates already stayed. 

PAYMENTS

• Payment Information: Please ensure you provide valid payment details when completing your booking, and that the payment card has sufficient funds for the booking to be paid in full. We may process payment in full, or part thereof, anytime from the booking confirmation until your stay with Us.
• Payment arrangements:  If the supplied credit card is unable to be charged, we may cancel your booking.  If you prefer to make payment by direct bank transfer, this can be arranged using our New Zealand Bank Account. Please contact us for details.
• Failed Payments: If the attempted payment fails, we will not be able to guarantee your booking, and we may cancel your booking.
• GST is included:   Unless specifically stated otherwise.

HEALTH AND SAFETY: LUGGAGE & BAGGAGE

• The ACC (Accident Compensation Corporation) does not cover the Cook Islands, and for this reason Abera’s Aitutaki Villas have implemented Health and Safety measures to protect our staff and guests.
• Our staff will not be responsible for carrying or lifting luggage. If there is any reason you are unable to manage heavy or bulky luggage, please ensure you pack appropriately. Or have someone accompany you that can assist.

Any queries regarding these polices can be emailed to us at hello@aberasaitutakivillas.com